4.2.1.30 Initial Assessment of Claim

Introduction

The process of assessing a claim for FTB includes identifying whether the claim:

  • is effective (1.1.E.10), and
  • can be determined.

If the claim is not effective or cannot be determined, Centrelink must take appropriate action to address the reason the claim is not effective or cannot be determined.

Assessment of claim

The following table outlines the 3 main steps in the process for assessing a claim for FTB. The third column indicates where more detail can be found about each step.

Step Action More detail
1 Work out if the claim meets all the common claim requirements. 4.2.2.10 Common FTB Claim Requirements
2 If the claim is a past period claim, (1.1.P.60) work out if the specific claim requirements are met. 4.2.2.20 Specific Requirements for Past Period Claim
  If the claim is a bereavement claim (1.1.B.20), work out if the specific claim requirements are met. 4.2.2.30 Specific Requirements for Bereavement Claim
  If the claim is an instalment claim (1.1.I.100), work out if the specific claim requirements are met. 4.2.2.40 Specific Requirements for FTB Instalment Claims
3 Determine the claim. 4.2.3 Determination of FTB Claim

Order of processing claim types

If a claim contains more than one claim type, they are assessed in the following order:

  • past period claim,
  • bereavement claim, and
  • instalment claim.

Examples:

If a claim is for a past period claim and a bereavement claim, they are assessed in the following order:

  • past period claim, then
  • bereavement claim.

If a claim is for all 3 claim types, they are assessed in the following order:

  • past period claim, then
  • bereavement claim, then
  • instalment claim.

If a claim is for a past period claim and an instalment claim, they are assessed in the following order:

  • past period claim, then
  • instalment claim.
Last reviewed: 20 September 2016