4.6.2 Approved Care CCB - Individual's Claim

Note: From 2 July 2018 there will be a new Child Care Package. CCB, CCR, JETCCFA, GCCB and SCCB will cease on 1 July 2018. The new Child Care Subsidy and Additional Child Care Subsidy will start from 2 July 2018. To find out more, and to estimate what the new subsidy might be, please go to the Department of Education and Training's The New Child Care Package page.


This section contains information on an individual claiming CCB for approved care (1.1.A.90) and covers:

  • how families can claim CCB,
  • what information is required when claiming CCB,
  • backdating of a new CCB claim (1.1.C.27) by an approved service,
  • incorrect or incomplete CCB claims,
  • lump sum CCB claims, and
  • last day for lodging a CCB claim.

How families can claim CCB

Only the person who is responsible for the care of the child, or their partner, (1.1.P.30) can claim CCB. A claim must be made to Centrelink.

An individual can lodge an application by:

  • telephone, if they are an FTB instalment individual (see explanation 1), or
  • mail (see explanation 2), or
  • over the counter (see explanation 3), or
  • online (see explanation 1).

Explanation 1: An individual will receive a receipt number.

Explanation 2: An individual will not receive a receipt.

Explanation 3: An individual will receive an actual receipt.

If a CCB claim is approved, an assessment notice is sent to the individual only - the individual will be advised to take the assessment notice to their nominated service/s to complete a formal enrolment. If the claim is rejected the individual will be advised and a reason provided for the rejection.

An individual will receive written notification of their assessment by mail.

Information required when claiming CCB

An individual using an approved service should provide the following information when they claim:

  • personal details, such as address and DOB,
  • partner details,
  • work, training or study details of the individual and their partner if they have one,
  • the Medicare number, immunisation details of the child or recognised exception (1.1.I.10),
  • TFN of the individual and their partner if they have one, unless the individual chooses to claim only zero rate of CCB,
  • bank account details (if the individual chooses to claim zero rate of CCB details are still required for the payment of CCR),
  • an income (1.1.I.20) estimate, unless they:
    • choose to claim their entitlement (1.1.E.30) as a lump sum at the end of the income year, or
    • wish to claim only zero rate of CCB,
    • the individual or their partner (if they have one) receives an income support payment.
  • child details for each child in care,
  • approved care service/s details for each child, and
  • whether each child is at school.

Families who are eligible for CCB, but whose CCB entitlement is zero due to income or choice are still eligible for CCR.

An individual receiving an income support payment (1.1.I.50) is automatically eligible for the maximum rate of CCB and does not need to provide an income estimate.

Policy reference: FA Guide 4.6.1 General Provisions for Individual's Claims & Payments, 4.6.4 More Choice for Families - CCB, No CCB as Reduced Fees - Any CCB Entitlement at End of Year, Rounding Down CCB%

Backdating of new claims by a service

Claims for CCB can be backdated up to 28 calendar days from the date the claim was lodged (the start date) with Centrelink.

Services are to apply a family's CCB entitlement, providing they are otherwise conditionally eligible, from the later date of either:

  • the date the child commenced child care, or
  • the Monday in the week that the 28th calendar day prior to the start date, as per the assessment notice, falls.

Act reference: FA(Admin)Act section 50L When determinations are in force

Incorrect or incomplete claims

There is a period in which CCB may be paid if a claim is incorrect or incomplete. However, follow-up action is required from the individual to maintain eligibility for CCB. The following table shows the effect on an individual's CCB eligibility or rate when they do not supply information after being advised that their claim is incorrect or incomplete.

If a claim does not contain… Then the individual is…
child immunisation details, given 63 days to comply with the immunisation requirements. If not, the child is no longer eligible.

Note: From 1 January 2016, there will no longer be a 63 day grace period for an individual when they initially apply for CCB. A child must meet the immunisation requirements at the time of initial claim.

details of a 24 hour exception, only eligible for up to 24 hours of CCB per week.
income estimate or TFN details, approved for only zero rate of CCB.

Explanation: Individuals have 28 days to provide their income or TFN details. If they do not provide these details within 28 days, their entitlement is determined to be zero rate.

Lump sum claims

Individuals wishing to make a lump sum claim in the future should notify an intent to claim with Centrelink. They will be issued with a letter with their and their children's CRNs to take to their service (or services) to complete a formal enrolment. Attendance information cannot be sent from DSS to Centrelink until a formal enrolment is completed.

Note: From 1 July 2013 individuals have 12 months after the relevant financial year the child care was provided to lodge a lump sum claim for approved child care with Centrelink.

Prior to the 2012-13 financial year individuals had an extended lodgement time of 24 months to lodge lump sum claims.

Example: Mary has 2 children attending child care at an approved child care service between 1 July 2011 and 30 June 2012 and decides to claim CCB as a lump sum for the 2011-12 financial year. Mary has 2 years in which she can lodge her claim for it to be determined. Mary, therefore, has until 30 June 2014 to lodge her CCB lump sum claim.

Example: Vicki has one child attending child care at an approved child care service between 1 July 2012 and 30 June 2013 and decides to claim CCB as a lump sum for the 2012-2013 financial year. Vicki has 12 months after the income year to lodge the claim. Vicki, therefore, also has until 30 June 2014 to lodge her claim.

The 12 month lodgement timeframe may be extended if special circumstances exist up to the end of the year following the lodgement year.

Last day for lodging a claim

A lump sum claim is effective if it is lodged before or on the last day of the financial year, which is 30 June. Where 30 June falls on a Saturday, Sunday or public holiday, an effective claim can be lodged on the first working day after 30 June.

Example: 30 June 2013 was a Sunday. A claim lodged on Monday 1 July 2013 would have been treated as an effective claim for the 2010-11 financial year.

Act reference: FAAct section 41 Overview of Division, section 52 Limit on eligibility for child care benefit relating to hours, section 53 Weekly limit of hours

FA(Admin)Act section 49J(2) Claim period must fall within one income year etc, section 55C CCB% applicable to individual when tax file number information not given, section 58 Variation where failure to provide tax file number

Acts Interpretation Act 1901 section 36(2) Calculating Time

Policy reference: FA Guide 2.6.3 CCB Eligibility Requirements Relating to Hours

Last reviewed: 2 January 2018