6.5 JETCCFA Review & Appeal Process

Summary

This chapter explains the JETCCFA review and appeals process, and covers:

  • steps in the JETCCFA review and appeals process,
  • review of decisions,
  • JETCCFA - action when an appeal is successful,
  • notice of decision to be given.

Steps in the review & appeals process

A person who seeks a review of a decision should begin with the original decision maker, progressing to the next level only when satisfactory solution cannot be reached. The levels of review and appeal, in increasing order, are:

  • original decision maker, and
  • authorised review officer (ARO).

Review of JETCCFA decisions

All decisions made by DHS officers concerning JETCCFA are reviewable through the JETCCFA review and appeal process. Reviews may be conducted at the person's request, or at the initiative of a DHS officer if it is considered that there are sufficient grounds for review.

Person requests a review following a cancellation notice

Where a person has been granted JETCCFA before a decision to cancel their eligibility for JETCCFA:

  • If the person is unhappy with the decision to cancel their eligibility for JETCCFA, they should apply in writing, in person, or by telephone for the decision to be reviewed by an ARO. The application must be made within 28 days of the date of the decision.
  • The ARO will then review the decision and inform all parties affected by the outcome of the review. The notice of the decision must be in writing and state the effect of the decision.
    • If the review decision is that the person's JETCCFA eligibility should not have been cancelled, the person's entitlement will be backdated to the day the cancellation decision initially applied.
  • The internal review decision made by the ARO is final.

Person requests a review following a rejection notice

Where a person's application for JETCCFA is rejected:

  • If the person is unhappy with an adverse decision made in relation to their eligibility for JETCCFA, they should apply in writing, in person, or by telephone for the decision to be reviewed by an ARO. The application must be made within 28 days of the date of the decision.
  • The ARO will then review the decision and inform all parties affected by the outcome of the review. The notice of the decision must be in writing and state the effect of the decision.
    • If the review decision is that the person's JETCCFA application should not have been rejected, the person's entitlement will be backdated to the day the person's assessment would have applied if the person's application had been approved.
  • The internal review decision made by the ARO is final.

Person requests review for other reasons

Where a person seeks a review of some aspects of their JETCCFA assessment e.g. the number of JETCCFA hours for a child:

  • If the person is unhappy with an adverse decision made in relation to their eligibility for JETCCFA, they should apply in writing, in person, or by telephone for the decision to be reviewed by an ARO. The application must be made within 28 days of the date of the decision.
  • The ARO will then review the decision and inform all parties affected by the outcome of the review. The notice of the decision must be in writing and state the effect of the decision.
  • The internal review decision made by the ARO is final.
  • During the review process, the person will be eligible for JETCCFA under the terms of their existing assessment until the internal review decision has been made. If the review decision is favourable to the person, the terms of JETCCFA eligibility will be backdated to the time of the original decision.

The ARO's decision is final

Assistance under JETCCFA is not subject to review by the AAT.

Last reviewed: 21 September 2015