1.1.R.05 RapidConnect (NSA, YA)


This definition applies to the claim process for NSA and YA.


RapidConnect will improve a job seeker and early school leavers (1.1.E.05) chances of finding a job or enrolling in a course of education or training, by rapidly connecting them with an employment services provider after they contact DHS about claiming NSA or YA.

Unless exempt from RapidConnect, a person intending to claim or transfer to NSA or YA is required to attend an interview with their employment services provider within 2 working days of initial contact and before finalising their claim for income support. Their payment does not become payable until they have connected with an employment services provider.

Early school leavers will also be subject to RapidConnect. An employment services provider will assist an early school leaver to undertake approved activities to connect them with employment and/or further education and training.

Act reference: SSAct section 544A(1) If a YA Employment Pathway Plan…, section 605(1)If a Newstart Employment Pathway Plan…, section 615 NSA not payable if person fails to attend interview etc. in certain circumstances

SS(Admin)Act section 63 Requirement to attend Department etc.

Policy reference: SS Guide RapidConnect - impact on NSA payability, RapidConnect - impact on YA payability

Last reviewed: 4 January 2016