1.1.S.380 Substantial assistance (MOB)
For the purposes of MOB, substantial assistance means greater assistance than a recipient might reasonably expect on a casual basis from a member of the public or transport staff.
Example: It is more than just:
- determining the location of a train or bus stop,
- determining when to get off, or
- ensuring that a train or bus waits a little longer.
Policy reference: SS Guide 3.6.6 MOB - Qualification & Payability