220.127.116.11 RapidConnect - Impact on YA Payability
Under RapidConnect, unemployed people claiming income support are assisted to rejoin the workforce quickly by being immediately connected with an employment services provider. Unless exempt from RapidConnect, a person contacting DHS to claim or transfer to YA as a job seeker, is required to attend an initial appointment with their employment services provider in order for their income support to be payable.
YA (job seekers) who are early school leavers (1.1.Y.20) are also subject to RapidConnect if they are not fully meeting their mutual obligation requirements at the time of claim.
Appointments with an employment services provider are normally scheduled within 2 business days of initial contact for YA job seeker claimants who are subject to RapidConnect. Where the job seeker attends an initial appointment with their employment services provider, subject to other qualification and payability provisions being met, their income support is payable from the date the job seeker attends.
Appointment not available within 2 business days
Where employment service providers do not have an appointment available within 2 business days, the job seeker may be able to choose a different provider in their local area. DHS will then review the new employment service provider's calendar for an appointment within 2 days and book the appointment for that day. Income support will be payable from the date the job seeker attends that appointment.
If a job seeker cannot attend an appointment within 2 business days because none is available, the first available appointment after that will be booked and, once the job seeker attends that appointment, their income support will be backdated to the date on which job seeker was informed of their requirement to attend the provider appointment.
If a job seeker chooses to attend an appointment that is more than 2 business days away, for example, because they want to be serviced by a particular provider who does not have an earlier appointment, or they cannot attend for personal reasons that do not constitute a reasonable excuse (18.104.22.168), their income support payment will only be payable from the date they attend the appointment.
Failure to attend
If the job seeker fails to attend their employment service provider appointment but has a reasonable excuse for their non-attendance, their income support is payable from the date of the missed appointment, once they attend a rescheduled appointment.
If the job seeker does not have a reasonable excuse for their non-attendance, their income support will only be payable from the date they attend a rescheduled appointment.
Note that an excuse cannot be considered a reasonable excuse if the job seeker could reasonably have been expected to give prior notice of the excuse but failed to do so. Reasonable excuse determinations for non-attendance at RapidConnect appointments should be made in accordance with the reasonable excuse guidelines for the compliance framework, which are explained at 22.214.171.124.