Notification & recipient obligations for WP

Note: WP ceased on 20 March 2020. The following information is for historical purposes only as it relates to the period before 20 March 2020.

Notifiable events for WP

In addition to the common notifiable events, WP recipients must notify Centrelink within the 14-day notification period if any of the following events occur, or are likely to occur. If the:

  • recipient
    • ceases to reside with her partner as a member of a couple (1.1.M.120)
    • decides to travel overseas and their travel may impact on their entitlement or rate of payment after an absence of more than 6 weeks
    • starts, ceases or varies employment
    • receives a gift of more than $10,000
    • receives compensation
    • receives an overseas pension, OR
    • receives other government payments (eg social security or DVA payments)
  • the recipient's partner is imprisoned, OR
  • couple
    • varies their investments, OR
    • sells their home or purchases another.

Exception: Compensation receipt must be notified within 7 days after the day on which the person becomes aware that he or she received, or is to receive, a compensation payment.

Note: WP recipients over 80 years of age and residing overseas must complete a proof of life certificate once every 2 years. See 6.2.1 for details.

Common provisions

Some notification and recipient obligations are common to most payments, and are explained in 3.1.

Policy reference: SS Guide 3.1.3 Notification & recipient obligations

Reporting methods

A WP recipient can be required to give information to Centrelink in one or both of 2 different ways. The first way is that all recipients are required to report if a specified event or circumstance change occurs or is likely to occur, notification reporters (1.1.N.126). The second way is that some recipients are also required to give a statement about a specified matter, and sometimes to give a separate statement for each of several specified periods, statement reporters (1.1.S.350).

Act reference: SS(Admin)Act section 68 Person receiving social security payment or holding concession card

Statement reporters - late reporting

WP will be cancelled if the recipient has not reported one fortnight, or 14 days after the due date. However, if special circumstances exist the payment may be restored. When a recipient is very late reporting, the following information should be considered to determine if special circumstances apply:

  • The reasons for the late reporting. The longer the delay, the greater the need to provide detailed reasons to account for the delay for the full period.
  • Whether Centrelink contributed in any way to the delay.
    • Example: By not giving specific information when requested to do so or by giving incorrect information.

  • Other mitigating or extenuating factors that may call for a more generous approach.
    • Example: Unexpected telecommunication problems e.g. phone service is down due to storms etc., or the recipient has been indisposed.

  • The plausibility of the reasons for the delay.
  • Whether the recipient belongs to a disadvantaged group.
    • Example: They are a migrant with low level of English comprehension or an Indigenous Australian.

Last reviewed: 20 March 2020