18.104.22.168 Reviews - hardship cases
This topic contains information on when to review the circumstances of an income support recipient who was assessed under hardship provisions.
When to review
When a review is conducted on asset (1.1.A.290) tested pensions, pensions and benefits paid under the hardship provisions should also be reviewed. A date for review should be noted in the system, aligned as close as possible to CPI increases, to obtain:
- commercial lease values, and if applicable, revaluations of real estate for the person, AND
- income tax returns of the person, and if applicable, their partner and children.
While intrusion into a person's affairs is to be kept to a minimum, in a number of hardship situations, especially those of temporary or short-term hardship, more frequent reviews may be required. A review at 3 monthly intervals should be conducted if a property is:
- subject to a property settlement, OR
- vacant due to a matrimonial dispute, OR
- on the market at a reasonable sale price.
The decision to accept that the asset cannot be sold should be reviewed IF a person:
- refuses an offer that is within 10% of the value maintained for assets test purposes, AND
- has had the property on the market for 3 months.