Roles & Responsibilities - Cashless Debit Card Trial


In the Cashless Debit Card Trial, DSS, DHS, the financial institution and the community body have various roles and responsibilities.

DSS responsibilities

DSS is responsible for:

  • policy for the Cashless Debit Card Trial,
  • Cashless Debit Card hotline,
  • managing wellbeing exemption requests,
  • contract management, and
  • community engagement.

DHS responsibilities

DHS is responsible for:

  • identification and 'switch on' of participants,
  • calculation of quarantined amount,
  • payment of Rent Deduction Scheme and Centrepay deductions,
  • directing funds to restricted and unrestricted accounts,
  • transition of existing income management recipients in trial areas,
  • managing change or circumstances that may impact trial eligibility,
  • handling appeals and complaints that relate to elements for which DHS is responsible, and
  • managing exits including when the trial ends.

Financial institution responsibilities

The financial institution is responsible for:

  • establishing the restricted bank account for each participant,
  • issuing the Cashless Debit Card to each participant,
  • call centre,
  • card related activities including replacement cards,
  • balance checking, and
  • merchant engagement and management.

Community body responsibilities

The community body, in the Ceduna and East Kimberley trial areas, is responsible for:

  • establishing its guidelines,
  • assessing applications to reduce restricted portion, and
  • advising Centrelink of any decisions to reduce the restricted portion of an applicant's payments.
Last reviewed: 4 February 2019