Roles & Responsibilities - Cashless Debit Card Trial


In the Cashless Debit Card Trial, DSS, Services Australia, the financial institution and the community body have various roles and responsibilities.

DSS responsibilities

DSS is responsible for:

  • policy for the Cashless Debit Card Trial,
  • Cashless Debit Card hotline,
  • managing wellbeing exemption requests,
  • contract management, and
  • community engagement.

Services Australia's responsibilities

Services Australia is responsible for:

  • identification and 'switch on' of participants,
  • calculation of quarantined amount,
  • payment of Rent Deduction Scheme and Centrepay deductions,
  • directing funds to restricted and unrestricted accounts,
  • transition of existing income management recipients in trial areas,
  • managing change or circumstances that may impact trial eligibility,
  • handling appeals and complaints that relate to elements for which Services Australia is responsible, and
  • managing exits including when the trial ends.

Financial institution responsibilities

The financial institution is responsible for:

  • establishing the restricted bank account for each participant,
  • issuing the Cashless Debit Card to each participant,
  • call centre,
  • card related activities including replacement cards,
  • balance checking, and
  • merchant engagement and management.

Community body responsibilities

The community body, in the Ceduna and East Kimberley trial areas, is responsible for:

  • establishing its guidelines,
  • assessing applications to reduce restricted portion, and
  • advising Centrelink of any decisions to reduce the restricted portion of an applicant's payments.
Last reviewed: 4 February 2019