The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication intended only as a guide to social security payments. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia. Roles & Responsibilities - Cashless Debit Card Trial


In the Cashless Debit Card Trial, DSS, DHS, the financial institution and the community body have various roles and responsibilities.

DSS responsibilities

DSS is responsible for:

  • policy for the Cashless Debit Card Trial,
  • Cashless Debit Card hotline,
  • managing wellbeing exemption requests,
  • contract management, and
  • community engagement.

DHS responsibilities

DHS is responsible for:

  • identification and 'switch on' of participants,
  • calculation of quarantined amount,
  • payment of Rent Deduction Scheme and Centrepay deductions,
  • directing funds to restricted and unrestricted accounts,
  • transition of existing income management recipients in trial areas,
  • managing change or circumstances that may impact trial eligibility,
  • handling appeals and complaints that relate to elements for which DHS is responsible, and
  • managing exits including when the trial ends.

Financial institution responsibilities

The financial institution is responsible for:

  • establishing the restricted bank account for each participant,
  • issuing the Cashless Debit Card to each participant,
  • call centre,
  • card related activities including replacement cards,
  • balance checking, and
  • merchant engagement and management.

Community body responsibilities

The community body, in the Ceduna and East Kimberley trial areas, is responsible for:

  • establishing its guidelines,
  • assessing applications to reduce restricted portion, and
  • advising Centrelink of any decisions to reduce the restricted portion of an applicant's payments.

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