1.1.D.30 Direct personal response


A direct personal response is one of the 3 components of redress that is offered to a person who is eligible to receive redress under the National Redress Scheme. A direct personal response is optional for the person receiving redress, and they can choose upon accepting their offer of redress whether they would like to participate in a direct personal response with the institution/s. The participating institution determined to be responsible for the person's abuse must take reasonable steps to provide the person with a direct personal response.

A direct personal response comprises one or more of the following:

  • An apology or statement of acknowledgement or regret.
  • An acknowledgement of the impact of the abuse on the person.
  • An assurance as to the steps the institution has taken or will take to prevent abuse occurring again.
  • An opportunity for the person to meet with a senior official of the institution.

Act reference: NRSAct section 54 Direct personal response from responsible institutions

Policy reference: Redress Guide 5.3 Direct personal response

Last reviewed: 1 July 2019