1.1.D.30 Direct personal response
Definition
For the purposes of the National Redress Scheme, a direct personal response is one of the 3 components that a person can choose to accept if they are offered redress. The person can accept a direct personal response from all, some or only one of the institution/s found responsible for their abuse.
A direct personal response comprises one or more of the following:
- an apology or statement of acknowledgement or regret
- an acknowledgement of the impact of the abuse on the person
- an assurance as to the steps the institution has taken or will take to prevent abuse occurring again, or
- an opportunity for the person to meet with a senior official of the institution.
The participating institution/s must take reasonable steps to give the person a direct personal response when the person contacts the institution that they are ready to receive this component of redress from.