Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.

1.3 Family Assistance Office (FAO)

Note: On 1 July 2011, FAO became part of the Australian Government DHS which is now known as Services Australia. All families related payments and services including FTB are now delivered by Services Australia through Centrelink.

All references to FAO within this Guide should be taken to mean Centrelink.

Last reviewed: