The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

3.1 When is a person entitled to redress?


To receive redress under the National Redress Scheme a person must be entitled to it. The following conditions must be met for a person to be entitled to redress:

  • the person applies for redress and the application is valid (this means that the application is made in the approved form, includes where the person lives, and any information and documents required by the Scheme Operator)
  • the Operator considers there is a reasonable likelihood that the person meets the Scheme's eligibility requirements
  • the application for redress is approved
  • an offer of redress is made to the person
  • the person accepts the offer of redress within the acceptance period.

Act reference: NRSAct Part 2-3 Division 1—Simplified outline of this Part, Part 2-3 Division 2—Application for redress under the scheme, section 19 Application for redress, section 42 Accepting the offer of redress

Policy reference: Redress Guide 3.2.1 What does ‘reasonable likelihood’ mean?

Last reviewed: