The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

7.1 Internal review of decisions


This chapter is about internal review of decisions made by officers under the PPLAct. There are 3 types of internal reviews where:

  • Centrelink reviews decisions on their own initiative
  • a claimant whose interests are affected by a clamant decision (1.1.C.110) applies for internal review of the decision
  • an employer applies for internal review either of an employer determination decision (1.1.E.70) or an employer funding amount decision (1.1.E.80).

Centrelink may authorise officers to be AROs (1.1.A.140) to undertake internal reviews of officer's decisions.

Note: Centrelink cannot, on their own initiative, review an employer determination decision. A decision to make an employer determination can only be internally reviewed if requested by the employer.

Act reference: PPLAct section 271 Authorised review officers

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