The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

2.2 Making an application in exceptional circumstances


The Operator may allow a person to apply for redress in exceptional circumstances, where:

  • the application is made within the last year of the Scheme's operation, or
  • a person is in gaol and meets the requirements outlined below.

In order for an application to be made in exceptional circumstances, a person must contact the Operator before making the application.

Act reference: NRS Rules section 14 Requirements for determining exceptional circumstances justifying application

Policy reference: Redress Guide 2.1 Redress application

Last reviewed: