2.6.5.10 CCS - individual confirmation of enrolment

Individual confirmation process

After the approved provider (1.1.A.90) submits an enrolment notice for a child, the individual (1.1.I.90) will be notified and asked to review the enrolment details. The individual must action this request as a pre-condition to determinations of entitlement (1.1.E.30) being made for sessions of care (1.1.S.40) reported under that enrolment (1.1.E.25).

This process will confirm that the individual indicated in the enrolment notice, or their partner (1.1.P.30), is liable to pay for care provided to the child under the enrolment, which is a CCS eligibility requirement.

Additionally, as individuals' CCS or ACCS entitlement is paid directly to approved providers on their behalf, the parent (1.1.P.10) confirmation process allows inaccurate enrolment details, and enrolments submitted either in error, or fraudulently, to be identified and corrected before entitlement is paid.

This process will usually occur through the individual's Centrelink online account or Express Plus mobile app. An individual can also confirm their enrolment over the phone with Centrelink, or in person by visiting a Centrelink office.

The enrolment confirmation process requires the individual to do 1 of the following:

• confirm the enrolment - if they agree that the details are correct,
• indicate 1 or more details are incorrect - if they do not reflect their arrangement with the provider, or
• indicate the child is not enrolled at the service.

The approved provider will be notified of the outcome following the individual's action.

The approved provider can begin submitting session reports (1.1.S.35) before the individual reviews or confirms the enrolment. Once the enrolment is confirmed, the individual's CCS or ACCS entitlement will be calculated for sessions submitted and payments can begin.

Notifications to parents & providers following enrolment notice updates

The individual will receive a notification from Centrelink when their enrolment is updated by their approved provider, however they will not be required to respond to the update unless they disagree with the update, where they believe it does not reflect the terms of the CWA. The provider will be notified if an individual disputes an update to an enrolment, and no entitlements of determination will be made until a new update has been provided (i.e. the details of the enrolment notice have been corrected).