8.3.3.40 Backdated Start Days - Austudy

Recipient reclaiming within 14 days

The start day for Austudy may be backdated to the day after the cancellation day for a recipient reclaiming within 14 days after being cancelled.

Act reference: SS(Admin)Act Schedule 2 clause 15 Certain persons subject to cancellation of Austudy, NSA, YA or SpB

Policy reference: SS Guide 3.1.2 Waiting & Preclusion Periods

Incomplete information after claim lodged

The student online claim process assists students to ensure that all of the required documents for their claim are provided before their claim can be lodged.

If more information is required after a claim for Austudy has been lodged and the person has been notified to provide the information/documentation within a specified time period, the person must provide all required material within that time. Failure to comply with the notice or part compliance with the notice may lead to rejection of the claim. However, if the person or an authorised third party contacts DHS and provides part of the required information/documentation in relation to the claim, and requests further time to provide the remainder of the required information/documentation, the contact and provision of the information/documentation may allow for backdating of the person's claim.

Example: Linda lodged a claim for Austudy on 18 October. On 23 October she received a request for additional information including some documents which were to be provided within 14 days. Linda did not provide all the required information until the following March. However, during this period she contacted DHS a number of times for clarification and had supplied some information/ documents within the time period requested and had sought further time to provide the remainder of the required material. When Linda finally provided all the required information and documentation, she was granted Austudy from 18 October as the assessment indicated that she would be eligible for Austudy from the day when she lodged her claim.

Act reference: SS(Admin)Act Schedule 2 Part 2 clause 3 Start day-general rule

Policy reference: SS Guide 8.1.1.20 Claim Lodgement - General Provisions

Last reviewed: 3 January 2017