The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

5.6.3 Reapplying for collection


A payee can apply for collection to resume after the Registrar has stopped enforcing a registered maintenance liability.

Act references

CSRC Act section 39, section 39A

CSRC Regs section 19

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Application for the Registrar to again collect the liability

If the Registrar ends collection (5.6.2) because the payer had a satisfactory payment record, or because the payee (or payee and payer jointly) elected to end collection, the payee can later reapply for collection to resume (section 39).

The payee can make their application in writing, by telephone, in person, or electronically by completing a form on the Services Australia website (section 39(2)). The payee can also apply for the Registrar to collect arrears for them (section 39A(4)).

A payee cannot make an application for collection to resume during a low-income non-enforcement period (3.4.5) (section 39(3)).

Unlike a first election for collection, the Registrar is not obliged to accept the payee's application for collection to resume. The Registrar can grant or refuse the payee's application and must do so within 28 days of receiving it (section 39(4)), or within 90 days if either the payer or payee is a resident of an overseas jurisdiction (section 39(4A)).

The Registrar must grant the application unless satisfied that (section 39(5)):

If the Registrar accepts the payee's application, the Register must be varied by specifying a date that the liability again becomes enforceable, which cannot be more than 60 days after Services Australia received the application for collection (section 39(6)). Nor can it be a day included in a low-income non-enforcement period (3.4.5) (section 39(7)).

The Registrar will usually determine that the liability is first enforceable from the date Services Australia received the payee's application for collection to resume. It may sometimes be appropriate to make the liability enforceable from a later day, for example if the payee has received an advance payment but since then the payer has indicated that no further payments will be made.

If the payee made their application by lodging a form at a service centre, the Registrar will accept this as the date the payee's application was received.

When the Registrar accepts a payee's application to resume collection, the Registrar can also collect unpaid amounts for a specified arrears period. See 5.1.4 for information on how unpaid amounts are calculated.

Complying with child support obligations

A payer has complied with their child support obligations if they pay the maintenance liability when it is due (section 39(5)(a)). In determining whether compliance has been met, the Registrar will examine the evidence provided by both parties such as bank statements, automatic transfer of payments, cheque butts and written statements.

A child support obligation is considered to have been complied with if the payer has made a payment of a kind prescribed in section 19 of the CSRC Regs, that would be credited against the ongoing liability if the case was registered for collection and the payment was sufficient to meet the liability (section 39A(8)). The payer must have also paid 70% of the ongoing liability directly to the payee by the date it was due. The Registrar will give both parties the opportunity to make statements and provide evidence about whether the payments have been made.

The payer has satisfactorily explained their failure to meet their obligations & rectified that failure

The payer must satisfactorily explain why they failed to meet their obligations and have rectified that failure (section 39(5)(b)).

Examples of a satisfactory explanation as to why a payer failed to meet their child support obligations may include:

  • bank errors, employer errors or postal delays
  • failure to receive notification of the requirement to pay directly to the payee
  • failure to understand the notification because of poor English language skills or illiteracy
  • the payee failed to provide details to enable the payer to make payments directly to them
  • a serious illness or accident of the payer or someone close to them prevented the payer from making the payment
  • natural disasters meant that the payment could not be made
  • a payer is mistaken as to the date the payment is due and payable (due dates may be different when the case is privately collected)
  • arrears arose because of a retrospective change to the liability and the payer has complied with an agreement with the payee to pay off those arrears over time. The payee is entitled to payment on due dates and may request payment of all arrears at any time despite such an agreement. However, if the payer has been paying arrears as agreed with the payee and makes full payment at the request of the payee then they will be considered to have taken necessary action to meet their child support obligations
  • personal trauma causing severe stress or hardship (such as a death in the payer's family or a natural disaster that damages a payer's home) may diminish the relative importance of meeting their maintenance obligation
  • the payer forgot to make a payment and has made arrangements so that this does not happen again, or
  • the payer made a payment by cheque that was later dishonoured.

The Registrar will take into account the following factors when considering whether the payer has taken action to meet their child support obligations:

  • payments being made as soon as possible after the circumstances outlined above, either directly by themselves or by arranging for automatic transfer of the maintenance liability from their bank or employer
  • complying with an agreement with the payee to pay off arrears over time, or
  • arrangement made so cheques are no longer dishonoured.

Special circumstances exist that make it appropriate for the Registrar to refuse the application

Even though the Registrar may not be satisfied a payer has complied or rectified a failure to comply, there may be special circumstances that exist in relation to the liability that make it appropriate to refuse the application (section 39(5)(c)).

Example: Juan applied for collection to resume because Valentina missed that month's payment, however Valentina is currently in hospital and has agreed to rectify that failure to comply on release from hospital the following week. The Registrar is satisfied the payment will be made and that it is appropriate to refuse the application.

When the payee applies for collection, Services Australia will contact the payer. If the payer provides a reason why they believe their circumstances are special such that the application for collection should be refused, Services Australia will give the payee an opportunity to comment on the reason the payer has given. The Registrar will then make a decision based on the information and evidence provided by both parties.

Collection of arrears if the Registrar accepts the payee's application for collection to resume

A payee who applies for collection to resume can also apply for the Registrar to collect arrears for them (section 39A(4)). If the Registrar accepts the payee's election for collection to resume, the Registrar must also accept the payee's application for collection of amounts that the payer has not paid in the 3 months immediately before the date the liability first becomes enforceable (section 39A(5)). The Registrar will need to be satisfied that the amounts have actually not been paid.

A payee may also apply for collection of amounts unpaid by the payer for 9 months before the liability again becomes enforceable. This is called the maximum arrears period. If there are amounts unpaid for this period and the Registrar is satisfied that there are exceptional circumstances, the application must be granted (section 39A(6)). See 5.1.4 for more information on how unpaid amounts are calculated.

If the Registrar grants the payee's application, the unpaid amounts become a child support debt and the Register will be varied to show that the payer owes these unpaid amounts.

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