The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia. Change of circumstances - general provisions


This topic explains the general requirement for an individual (1.1.I.90) to advise Centrelink of changes in their circumstances and covers:

  • relevance of a change of circumstances
  • general circumstances which must be notified.

Individuals who are eligible for CCS or ACCS have an obligation to notify Centrelink about change of circumstances that might affect their eligibility (1.1.E.17) or entitlement (1.1.E.30). Centrelink may also request information from individuals.

Unless otherwise stated eligibility circumstances and rate circumstances are the same for FTB Part A and FTB Part B.

Relevance of a change of circumstances

A person (1.1.P.80) must provide information about changes of circumstances to Centrelink if it is relevant to:

  • the individual's eligibility for FA
  • determining the amount of their entitlement
  • verifying their eligibility
  • determining if FA has been paid to individuals who were not entitled to receive payment
  • determining if a person owes a debt (1.1.D.60)
  • assisting to locate a person who owes a debt.

Centrelink may be aware of some of the changes in a person's circumstances from its own records and the individual may not be required to provide it.

Example: Centrelink does not need to be advised of an FTB child turning a particular age, as this information is obtained from Centrelink records.

General circumstances which must be notified

An individual must notify Centrelink of any changes to:

  • address (postal or residential)
  • bank account details.

Individuals intending to claim FTB as a lump sum do not need to advise of these changes, although they will be expected to have kept the appropriate records when they do submit their claim at the end of the financial year.

Act reference: FA(Admin)Act section 25 Obligation to notify change of circumstances, section 67FB Notice of change of circumstances: individuals

Policy reference: FA Guide Change of eligibility circumstances, CCS & ACCS - change in activity/income

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