The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

1.1.A.350 Authorised review officer (ARO)


This definition applies to all payments.


An ARO is a Services Australia officer who has been authorised to conduct an internal formal review of a decision. The ARO is someone who has not been involved in the original decision and can change the decision if it is not correct.

Act reference: SS(Admin)Act Schedule 1 clause 1-'authorised review officer'

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