The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

1.1.R.05 RapidConnect (JSP, YA)


This definition applies to the claim process for JSP and YA.


RapidConnect improves the chances of job seekers and early school leavers (1.1.E.05) finding a job or enrolling in a course of education or training, by rapidly connecting them with an employment services provider or online employment services after they contact Services Australia about claiming JSP or YA.

Unless exempt from RapidConnect, a person claiming JSP or YA (as a job seeker) who is referred to an employment services provider is required to attend an interview with their employment services provider before their payment becomes payable.

Job seekers who have been referred to online employment services must agree their Job Plan before their payment can commence.

For more information on RapidConnect, see 3.11.12.

Act reference: SS(Admin)Act section 40A Requirement to enter into employment pathway plans, section 63 Requirement to attend Department etc., Schedule 2 clause 4A Start day for JSP and YA if claimant required to attend interview

Policy reference: SS Guide 3.11.12 Initial connection to employment services (Rapidconnect)

Last reviewed: