The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia. Claim action 10 - ATO has not actioned TFN request

Is a letter required?


What to do

Centrelink must contact the ATO and obtain either:

  • the TFNs for the relevant TFN persons (1.1.T.50), or
  • statements about the TFN status of a TFN person.

Information from ATO

If TFNs are provided on contact, the claim should be determined.

See if the ATO advises that:

  • the individual does not have a TFN, or
  • where a TFN application was pending, the application has been rejected, withdrawn or never actually made.

No information from ATO

If 28 days have passed since the claim for FTB was made and no response has been received from the ATO regarding the individual's statement that either they do not know their TFN or that an application for a TFN is pending, then the claim should be determined. When the ATO responds to the request the claim should be reviewed in accordance with the information obtained from the ATO.


An electronic or paper file record of this advice should be kept.

Act reference: FA(Admin)Act section 15 Restriction on determining claim where tax file number not provided, etc.

Policy reference: FA Guide 4.2.3 Determination of FTB claim

Last reviewed: