The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia. Claim action 8 - instalment claim required

Is a letter required?


Content of the letter

Advise the individual (1.1.A.72) that an instalment claim is required. Centrelink must:

  • send the individual another FTB claim form, or
  • arrange an appointment for the individual to complete the instalment claim (1.1.I.100) section of their original claim form.

Advise the individual that the date of the claim of the instalment claim will be the date the FTB claim form was originally lodged if:

  • the claim is returned within 14 days of it being received by the individual, or
  • the individual attends an interview within 14 days of contact.

If the instalment claim is lodged within the specified timeframe, the past period claim (1.1.P.60) becomes effective.

Policy reference: FA Guide Specific requirements for past period claim

Consequences of not complying with the request

Failure to return the form or attend an interview within 14 days stops the past period claim from being effective (1.1.E.10).

The individual should be advised an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.


An electronic or paper file record of this advice should be kept.

Policy reference: FA Guide Specific requirements for past period claim

Last reviewed: