The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia. Claim action 15 - bank details not provided within 28 days

Is a letter required?


What to do

Advise the individual (1.1.A.72) that they must immediately provide bank account details into which fortnightly instalments (1.1.I.100) of FTB can be paid.

Consequences of not complying with the request

Advise the individual that failure to provide bank account details stops their claim from being able to be determined.

The individual should be advised that a paper claim cannot be re-used and if they want to test their eligibility for FTB in the future they must lodge a new paper claim or claim online.


An electronic or paper file record of this advice should be kept.

Act reference: FA(Admin)Act section 15A Restriction on determining claim where bank account details not provided

Policy reference: FA Guide 4.2.3 Determination of FTB claim

Last reviewed: