4.2.4.10 Claim action 1 - proper claim not made
Is a letter required?
No.
What to do
Centrelink must advise the individual that they need to lodge a proper FTB claim in the form and manner required by the Secretary.
The date of lodgement of the proper FTB claim will be the date the original claim was made if the claim is returned within 14 days of the individual being advised of the need for a proper claim.
Consequences of not complying with the request
Failure of the individual to make a proper claim stops the claim from being effective (1.1.E.10).
The individual should be advised that an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.
Record-keeping
An electronic or paper file record of this advice should be kept.
Policy reference: FA Guide 4.2.2.10 Common FTB claim requirements