The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

4.2.4.10 Claim action 1 - proper claim not made

Is a letter required?

No.

What to do

Centrelink must advise the individual that they need to lodge a proper FTB claim in the form and manner required by the Secretary.

The date of lodgement of the proper FTB claim will be the date the original claim was made if the claim is returned within 14 days of the individual being advised of the need for a proper claim.

Consequences of not complying with the request

Failure of the individual to make a proper claim stops the claim from being effective (1.1.E.10).

The individual should be advised that an ineffective claim cannot be reinstated by any Centrelink action, and if they want to test their eligibility for FTB in the future they must lodge a new claim.

Record-keeping

An electronic or paper file record of this advice should be kept.

Policy reference: FA Guide 4.2.2.10 Common FTB claim requirements

Last reviewed: