Thank you for visiting this website. In the period preceding an election, the Australian Government assumes a caretaker role.

The Department of Social Services hosts this website and the department will manage it in accordance with the Guidance on Caretaker Conventions.

1.1.S.380 Substantial assistance (MOB)


For the purposes of MOB, substantial assistance means greater assistance than a recipient might reasonably expect on a casual basis from a member of the public or transport staff.

Example: It is more than just:

  • determining the location of a train or bus stop,
  • determining when to get off, or
  • ensuring that a train or bus waits a little longer.

Policy reference: SS Guide 3.6.6 MOB - qualification & payability

Last reviewed: