1.1.S.380 Substantial assistance (MOB)


For the purposes of MOB, substantial assistance means greater assistance than a recipient might reasonably expect on a casual basis from a member of the public or transport staff.

Example: It is more than just:

  • determining the location of a train or bus stop
  • determining when to get off, or
  • ensuring that a train or bus waits a little longer.

Policy reference: SS Guide 3.6.6 MOB - qualification & payability

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