The Guides to Social Policy Law is a collection of publications designed to assist decision makers administering social policy law. The information contained in this publication is intended only as a guide to relevant legislation/policy. The information is accurate as at the date listed at the bottom of the page, but may be subject to change. To discuss individual circumstances please contact Services Australia.

1.1.S.380 Substantial assistance (MOB)


For the purposes of MOB, substantial assistance means greater assistance than a recipient might reasonably expect on a casual basis from a member of the public or transport staff.

Example: It is more than just:

  • determining the location of a train or bus stop
  • determining when to get off, or
  • ensuring that a train or bus waits a little longer.

Policy reference: SS Guide 3.6.6 MOB - qualification & payability

Last reviewed: